Terms of Service

The Service

AgencyOps is a multi-tenant, cloud-hosted software product that helps organizations manage agency and professional services operations. The Service may include, depending on your plan and configuration: pipeline and client records, project and task management, milestones and files, collaboration (including workspace and project-linked chat), invoicing and expenses, finance visibility dashboards, team roster and role permissions, leave and availability workflows, client-facing portal experiences, in-product signing flows where offered, and related features. We may update or deprecate features as part of normal product development.

The Service is not a full general ledger, tax filing, or comprehensive accounting system. You remain responsible for professional advice and compliance in those areas.

Eligibility and accounts

You must have authority to bind your organization (or yourself, if using the Service individually) to these Terms. You are responsible for the accuracy of registration information, safeguarding credentials, and activity under your account. You must notify us promptly of unauthorized use.

Workspaces and customer data

The Service is organized around workspaces with tenant-scoped data and role-based access. Your organization’s administrators control invitations, permissions, and much of the content entered into the Service. As between you and AgencyOps, your organization retains rights to its Customer Data (information you or your users submit or generate in the Service), subject to the rights we need to host and operate the Service.

You grant us a non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service, prevent abuse, comply with law, and as described in our Privacy Policy.

Acceptable use

You agree not to:

• Violate applicable law or third-party rights.
• Probe, scan, or test vulnerabilities of the Service without authorization, or bypass security controls.
• Upload malware, excessively burden the infrastructure, or send unsolicited bulk messaging from the Service.
• Mine or scrape the Service in a way that impairs stability or violates technical documentation.
• Reverse engineer the Service except to the extent plainly permitted by applicable law notwithstanding this limitation.
• Use the Service to build a competing standalone product based on unauthorized extraction of training data from the Service.

We may suspend or terminate access for material violations.

Fees, trials, and payment

Paid features are offered on subscription or order terms presented at signup or in an order form. Fees, taxes, renewal terms, and payment methods will be communicated at purchase. Payments may be processed by third-party payment processors; their terms and privacy practices may also apply.

Unless otherwise stated, subscriptions renew according to the plan you select. Late or failed payments may result in suspension of access after notice where required by law or contract.

Availability and support

We strive for reliable operation of a cloud service but do not guarantee uninterrupted or error-free access. Planned maintenance, third-party outages, and events outside our reasonable control may affect availability. Support levels depend on your plan and published documentation.

AgencyOps intellectual property

We and our licensors own the Service, software, branding, documentation, and aggregate insights derived from the operation of the Service (excluding your Customer Data). Except for the limited rights expressly granted, no licenses are implied.

Feedback

If you provide suggestions or feedback, you grant us permission to use it without obligation or compensation, except where prohibited by law.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET ALL REQUIREMENTS OR BE FREE OF LOSS OR SECURITY INCIDENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENCYOPS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY TWELVE-MONTH PERIOD IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT).

Indemnity

You will defend and indemnify AgencyOps and its affiliates against third-party claims and costs arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights, subject to our prompt notice and reasonable cooperation.

Term and termination

These Terms apply for as long as you use the Service. We may suspend or terminate access for breach, risk, legal requirements, or non-payment as permitted by law or your order. Upon termination, your right to use the Service ceases; we may delete or retain data consistent with our Privacy Policy and your plan’s data handling practices.

Governing law and disputes

Subject to mandatory consumer protections in your jurisdiction, these Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, and venue lies in state or federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer or business elsewhere, mandatory local rules may apply in addition. The preceding choice of law and venue does not override non-waivable rights.

Changes

We may modify these Terms; we will post updates on this page and adjust the “Last updated” date. For material changes to paid subscriptions, we will provide notice as required by law or contract. Continued use after the effective date may constitute acceptance.

Miscellaneous

These Terms constitute the entire agreement regarding the Service and supersede conflicting terms on purchase unless a signed enterprise order explicitly states otherwise. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

Contact

For questions about these Terms: You can contact us at support@agencyoperations.software. Our Privacy Policy explains how we handle personal information.